Your Privacy is our Priority
ALCO HVAC Plumbing & Gas
323 B Wallace Lane
Fredericksburg, VA 22408
Our website address is: FredericksburgHVAC.com
It is ALCO HVAC Plumbing & Gas’ policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to ALCO HVAC Plumbing & Gas (hereinafter, “us”, “we”, or “ALCO HVAC Plumbing & Gas”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Personal Information We Collect
We may collect the following categories and types of “Personal Information”:
- Contact Information: your first and last name, mailing address, email address, and phone number;
- Other identifying information: IP address, social media usernames, passwords and other security information for authentication and access;
- Financial Information: credit card, debit card and bank account information;
- Demographic information: gender, age, employment information and salary information;
- Geolocation data;
- Internet or other electronic activity: your browsing and click history, including information about how you navigate within our Site and Services and which elements of our Site and Services you use the most;
- Commercial information: products or services purchased or viewed on our Site;
- Audio and visual information: your videos and photos; and
- Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.
How We Use Personal Information
We may use your Personal Information for the following categories of use:
Transactional Purposes:
- Utilizing your contact, financial, and commercial information to process, confirm, track, and send your orders, subscriptions, or registrations.
- Communicating with you regarding your orders, subscriptions, or registrations.
- Processing any subscriptions or registrations you make for our services.
Analytical Purposes:
- Utilizing your identifying information, internet activity, browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends, and statistics.
Marketing and Promotional Purposes:
- Utilizing your contact information, commercial information, demographic information, internet or electronic activity, geolocation data, and inferences to:
- Inform you about our new products, services, and offers.
- Provide targeted advertising.
- Conduct contests, promotions, and sweepstakes.
- Offer our loyalty program, including earning points, awarding and redeeming certificates.
- Provide personalized marketing communications and other information from us.
Maintenance and Improvement of the Site and Services:
- Utilizing your contact information, commercial information, and internet activity, browsing history to:
- Provide the Site and Services, including sending account alerts.
- Handle customer service requests.
- Diagnose technical and service problems and administer our stores, the Site, and the Services.
Review and Content Creation Purposes:
- Utilizing your contact information, commercial information, audio and visual information to enable product reviews and display content that you have created and allowed us to showcase on our Site, Services, and social media.
Security and Fraud Prevention:
- Utilizing your contact information, identifying information, commercial information, internet activity, browsing history, and inferences to protect the Site, services, our company, and others, and prevent fraud, theft, and misconduct.
Legal and Other Requirements:
- Using your personal information to comply with legal requirements or when necessary to provide to our lawyers, accountants, or other advisors.
- Using your personal information for other purposes to which you have consented, including secondary purposes related to the original purpose for collection, and ones that you would reasonably expect us to use your information for.
Sources of Personal Information
Directly from you: We collect contact, demographic, and financial information directly from you. This includes when you complete a form on our website, subscribe to our communications, or request us to contact you. The specific information we collect depends on your interactions with us.
Through our Service Providers: We obtain information from Service Providers who collect certain Personal Information on our behalf. For example, we use analytics software or platforms to measure and analyze traffic to our website, services, and advertisements. These Service Providers may gather usage data to provide and analyze a “session replay” of your activities on our website, allowing us to optimize the user experience. This session replay may include recorded actions such as clicks, mouse movements, scrolling, typing, navigation, and your device’s technical specifications.
From other third-party sources: We may also gather information about you from third-party sources. This includes any publicly available information on social media platforms or other online/offline resources. Additionally, if you grant us permission, we may collect information by linking your account to a third-party service or provider.
Passively through passive means: We may collect internet or electronic activity passively by utilizing tools like browser cookies. Please refer to the “Cookies and Advertising” and “Online Tracking” sections below for further details on this activity.
Cookies
Our website may utilize cookies, which are small text files placed on your computer to identify your computer and web browser. Additionally, we may employ anonymous identifiers, which are random strings of characters serving the same purpose as cookies. These technologies are used to analyze the usage of our site and services and to enhance them, as explained in the Advertising and Online Tracking section of our Privacy Policy.
By default, most web browsers are configured to accept cookies. However, you have the option to modify your browser settings to reject all cookies or receive notifications when a cookie is being sent. Nevertheless, please note that certain features of our site or services may not function properly if you choose to delete or disable cookies. Some of our Service Providers may also utilize their own cookies, anonymous identifiers, or other tracking technologies while performing services on our behalf.
To analyze user behavior on our site and services, as well as deliver advertisements to you on other websites, we may use Google Analytics. If you wish to learn more about how to opt out of having your information used by Google Analytics, please visit this link: https://tools.google.com/dlpage/gaoptout/.
Managing Your Information Preferences
To unsubscribe from our marketing emails, simply click the link provided at the bottom of any marketing email you receive from us. While you have the option to opt out of marketing emails, please note that you will still receive essential emails regarding your account status.
Be Careful When You Share Information with Others
Please note that whenever you disclose information in any public section of the Site or Services, it may be accessible to others. Moreover, it’s important to remember that when sharing information through other means of communication with third parties, they may pass it on or make it public. Consequently, anyone with access to such information could potentially employ it for various purposes, including sending unsolicited communications. We lack control over the actions of these third parties and cannot be held responsible for their use of your information. Therefore, it is advisable to exercise caution when deciding to share it.
Security
We take various measures to ensure the confidentiality and security of the information you provide us. These measures include physical, electronic, and procedural safeguards. Access to personal information is limited to individuals within our organization, as well as other entities mentioned in our Privacy Policy, or our third-party service providers. These parties need access to the information in order to fulfill the purposes outlined in our Privacy Policy or as required by law.
However, it is important to note that no method of data transmission over the Internet or any network can guarantee complete security. Despite our efforts to protect the information transmitted through our website or services, we cannot provide absolute assurance of its security. Therefore, any information you transmit through our website or services, or provide to us in any other way, is done at your own risk.
Links
Our Site and Services may feature links to external websites or enable others to share such links with you. The inclusion of a link to a third-party website does not imply our endorsement or affiliation with it. We do not have control over these third-party websites and disclaim any responsibility for their practices. Accessing such websites or content is at your own risk. Prior to providing any information on a third-party website, we strongly advise you to review their privacy policy.
Children’s Privacy
The Site and Services are designed for individuals who are 18 years old or above. We do not knowingly gather Personal Information from children under the age of 18. In the event that we discover unintentionally obtaining Personal Information from a child under the age of 18, we will promptly remove that information from our records.
Processing in the United States
Please note that your Personal Information and communications might be transferred and stored on servers or databases located outside your state, province, or country. If you are not located in the United States, please be aware that all information is processed and stored in the United States. The privacy laws in the United States may offer different levels of protection compared to those in your location. Personal information processed and stored in another country may be subject to disclosure or access requests by the governments, courts, or law enforcement and regulatory agencies of that country, in accordance with its laws. By using the Site or Services, you consent to the collection, use, transfer, and disclosure of your Personal Information and communications in accordance with the relevant laws of the United States. Should you have any inquiries about international data transfers, please feel free to contact us using the provided contact information.
Privacy Policy Changes
Our Privacy Policy is subject to periodic updates. Should we make any changes to this Privacy Policy, we will notify you by publishing the revised version on the Site. The updated Privacy Policy will take effect on the “Revised” date indicated within it. By continuing to use the Site or Services, you are giving your consent to the revised Privacy Policy.
Contact Us
If you have any inquiries, concerns, or wish to file a complaint with us, please feel free to reach out to us using the contact information provided on the Site Contact Page.